A note on
website privacy.

Who is responsible for this website?

Little Bulbs is operated by Alja Grofelnik Pelzel s.p.. For questions about your information, email alja@littlebulbs.com.

Browsing Little Bulbs

We use PostHog’s EU service to understand visits and key steps in booking, the client dashboard, and the private session room. This includes page views and actions such as requesting a session, opening payment, and joining or leaving a room. PostHog receives technical browser information and uses browser session storage to connect activity within a tab session. Automatic click tracking and session replay are turned off.

Our analytics configuration excludes names, email addresses, booking notes, private invitation tokens, room IDs, therapy content, recordings, transcripts, agreement text, and signatures. Private booking return links, agreement pages, journals, feedback, waiting-list links, and account-recovery pages are excluded. Payment and room URLs are reduced to general page names.

We also use a Google Ads tag on public website pages to measure advertising visits. Google may process technical browser and network information and use cookies or browser storage. Advertising personalization signals and enhanced conversions are disabled in our configuration. The tag does not load on private booking return pages, payment or agreement pages, or in the client dashboard and session room. Our tag configuration does not include booking form contents or your therapy records.

Exploring a session and getting in touch

You can explore sessions and available times without creating an account. Interactive features communicate with the website server while you use them. Our content delivery network, Bunny, supplies an approximate country from your connection so we can show local prices where available. Your booking country is saved with your account; an administrator can update it if needed.

An email contact link opens your email application. You choose whether to send a message and what to include. A brief question and your preferred way to be contacted are enough for an initial enquiry.

Booking an appointment

When you request an appointment, we save your name, email address, chosen session details, and any optional note in Bunny Database. Your assigned care team can see your booking note. Your therapist reviews the requested time before approval. Paid bookings also follow the agreement and payment steps shown with your request.

You may optionally share your art supplies, creative preferences, what helps you feel comfortable, and an emergency contact’s name, phone number and relationship. These details are available to your assigned care team in the client record and session workspace and are kept out of booking emails. Naming an emergency contact does not give that person an account or access to your sessions, notes, or artwork. You can skip these details and discuss them with your therapist.

Your booking email includes a private return link. Anyone with this link can see that booking and its saved optional details and update them before the session ends. Keep the link private. The link lasts for at least 90 days from booking, or until 30 days after a session booked further ahead.

Stripe provides secure checkout for paid sessions. We keep the amount, payment status, and provider references needed to manage payments and invoices. Card details are entered with Stripe.

Your first booking request creates a client account. We email you a generated password and store a protected password hash for sign-in. Booking and account emails are sent using SMTP2GO in our production service. Queued email contents are encrypted in the database and cleared after delivery.

Your personal space shows your sessions and the notes your therapist chooses to share with you. Private therapist notes remain in the care-team area. Essential sign-in cookies keep your account session active.

Reading and signing our agreement

When there is an online agreement to sign, you can read it and add a drawn or typed signature here. We keep the exact agreement version, your signing name, signature, signing time, consent statement, and whether you signed through your account or a private invitation. For a parent or guardian, we also keep that role and the name of the person receiving care. Signature details are encrypted in Bunny Database.

You can sign through your personal space or a private invitation. Private booking, payment, and session invitations can open the connected agreement and its saved signed copy, so keep these links private. Your assigned care team can also read the signed copy. We do not store unfinished signatures in your browser’s storage or send signatures to a separate document-signing service.

Session records and technical information

Recording and AI transcription have separate choices in the session room. You can review saved recording and transcript information in your dashboard and ask for removal. Your therapist reviews these requests and can explain why a record needs to be kept. This request does not remove their own notes or saved artwork.

The website server and hosting infrastructure process technical request information, such as an IP address, to deliver pages and maintain the service. Essential cookies also support private invitation access. Artwork and fonts are served by the website.

Privacy in therapy

Website privacy and confidentiality in therapy cover different parts of your experience. Your therapy agreement explains the arrangements for your care. You can ask your therapist about session records, artwork, access to information, limits of confidentiality, and what may be shared with parents or carers before therapeutic work begins.

Questions about your information

To ask for access, a correction, deletion, or to raise a privacy concern, email alja@littlebulbs.com. Tell us what you would like help with; you do not need to include your therapy history. We may ask you to confirm your identity before discussing or changing private records, and will explain any information that needs to be kept.